Dental Office Drama

If you’ve ever worked in a dental office, you know what I mean by dental office drama. In some offices it feels like a living, breathing presence. Right up there with the playground and the high school cafeteria. It’s a shame because it can make for some long and stressful work days. It’s a rare … ...

Attributes Of A Good Dental Assistant

Every position plays a vital role in the dental office. That’s the absolute truth. But I’ve always felt like Dental Assistants are the glue that hold the whole place together. If you’re a Hygienist or you work at the front desk, your job is pretty departmentalized. But if you’re an Assistant, you’re kind of all … ...

What Do Dental Patients Really Care About?

It seems like we’re always looking for ways to bring in new patients to keep our practice growing and healthy. But it’s just as important to make sure we’re keeping the patients that we already have. Sometimes they just disappear with no explanations and no good-bye. I always wonder what makes them just leave like … ...

How I Feel About Morning Huddles

Someone recently asked me how I feel about morning huddles. They’re a hot topic and I know a lot of offices spend a lot of time trying to perfect them. I’ve worked in offices where morning huddles were super involved. We’d gather in one of the ops or around a table in a consultation room … ...

How NOT to Check Out a Dental Patient

Every dental office has a system in place for checking out their patients. I currently manage a small office and am the only person at our front desk. My system is pretty simple. I ask everyone to walk their patient up, tell me what they did and what the patient needs next. If there’s already … ...