I’ve spent most of my adult working life in the Dental field and I have a lot to share.
Every position plays a vital role in the dental office. That’s the absolute truth. But I’ve always felt like Dental Assistants are the glue that hold the whole place together. If you’re a Hygienist or you work at the front desk, your job is pretty departmentalized. But if you’re an Assistant, you’re kind of all […]Read More
It seems like we’re always looking for ways to bring in new patients to keep our practice growing and healthy. But it’s just as important to make sure we’re keeping the patients that we already have. Sometimes they just disappear with no explanations and no good-bye. I always wonder what makes them just leave like […]Read More
If you work in the dental field, you know there are a lot of patient communication systems out there. For the most part, they all do the same thing; automate appointment reminders and make it easier to communicate with our patients. I have experience using Solutionreach, Demandforce, and Revenuewell. All good systems. Not a stinker […]Read More
Someone recently asked me how I feel about morning huddles. They’re a hot topic and I know a lot of offices spend a lot of time trying to perfect them. I’ve worked in offices where morning huddles were super involved. We’d gather in one of the ops or around a table in a consultation room […]Read More
I’m sure every dental office has a set system in place for releasing patients. I currently manage a small office, and am the only person at our front desk. Even though we’re small, we still have our busy days with full schedules and double Hygiene going. My system is pretty simple though. I ask everyone […]Read More
Is there tension between your Hygienists and Assistants? Even if you haven’t noticed it, it’s probably still there. It’s not the usual situation where sometimes people just don’t get along. There’s something specific between Hygienists and Assistants that just causes a lot of friction. If you’re wondering what it is, I can tell you because […]Read More
So, your boss has decided to hire a Dental Consultant. He tells you that he just wants to ‘tweek’ a few systems in the office; not sign on for a whole office makeover. But you know the truth. Consultants aren’t ‘tweekers’. Once they get their hands on an office, it’s all or nothing and […]Read More