Managing the Three Greatest Pet Peeves of the Dental Office Team I call myself a Dental Office Lifer because I’ve worked in a dental office for most of my working life. Over time I‘ve learned that although each office is unique with its own special vibe, we also have a lot in common. Most similarities...Continue reading→
Why Dental Pre-treatment Estimates are a Productive Treatment Planning Tool If you have anything to do with dental office treatment planning, scheduling, or insurance claims, you probably have strong opinions about pre-treatment estimates. My two-cents is that although they’re not perfect, they’re also not a complete waste of time. So, I’d like to share my...Continue reading→
How to Cope with Dental Staffing Shortages It’s crazy right? I’ve been in the dental field for over 30 years, and I’ve never seen anything like it. You place an ad for any position and … crickets. The pandemic caused a mass exodus of dental office staff. Clinical team members became overly concerned about aerosols....Continue reading→
Creating a Dependable Referral Protocol for Your Dental Practice Many of us working in the Dental Front Office have experience with both sides of the patient referral process. If you work in a specialty dental practice, you frequently welcome patients referred by general dentists. And if you’re in a general dental practice, you probably refer...Continue reading→
Living with Graves Disease and Other Strange Health Conditions I’m in the habit of blaming all of my aches, pains, and bodily dysfunctions on Graves Disease. I think it’s the same with many Gravesters. Whenever something feels even a little bit off our first thought is, “Could this be Graves-related?” The truth is that although...Continue reading→
The Dental Assistant Reference Manual I recently introduced a Dental Assistant Binder. But, I now have the same information in a ready-made book. Most of my feedback was that people feel it’s a hassle to download, print, and assemble their own binder. And I get that! So I reworked things, and published the information as...Continue reading→
Three Simple Ways to Help Dental Assistants Stay Organized and Reduce Stress I recently posted my favorite tips for staying organized in the Dental Front Office. Today I’m offering three simple ways to help Dental Assistants stay organized and reduce stress. It was during my Dental Assisting years that I learned the value of systems,...Continue reading→
Holidays, vacations, weddings, and special occasions are meant to be joyful times. But somehow they always seem to give us some level of stress. I think that’s because they require what I like to call the three Ps; Planning, People, and Payment. When you have the three Ps, plus Graves Disease, you have a recipe...Continue reading→
Four Simple and Terrific Tips for Organizing Time and Space in Your Dental Front Office A lot goes on at the dental office front desk and front office areas. Patients coming and going, phones ringing, and all of the administrative, behind-the-scenes stuff. When I get overwhelmed, I forget important things. Stressed is my least favorite...Continue reading→
Tips for Managing Your Dental Office Recare and Reminders Dental office Recare systems and appointment reminders were once done 100% manually via phone calls, postcards, and letters. Now we have patient communication software that integrates with our patient management software to automate patient contacts. I love these systems! They are super helpful and save the...Continue reading→